Our Commitments
High Quality Promo’s company values guide the way we conduct business, including our commitment to act ‘Above The Line’ by taking responsibility for our actions and business impact. We make these commitments to all our stakeholders – including employees, customers, suppliers, business partners, the community, and the environment – to always conduct our business ethically. The following outlines the commitments we make and how we ensure they are upheld.
Environment
We are committed to preserving our natural environment and ensuring our business incorporates the principles of sustainability. This includes initiatives to:
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Reduce our demand for natural resources and energy
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Reduce waste
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Reduce CO₂ emissions and ensure ongoing measurement of our CO₂ footprint
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Increase communication and education about High Quality Promo’s sustainability commitments and initiatives to our stakeholders
Greenwashing
Greenwashing is the practice of overstating or making unsubstantiated claims about the environmental benefits of a product or service. High Quality Promo is committed to making responsible environmental claims that have a genuine impact. We will not exaggerate or overstate the environmental benefits of our products. Our products and services are promoted and communicated in line with government guidelines, providing a true and fair representation of their environmental impact.
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ACCC Guidelines
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NZ Commerce Commission Guidelines
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Forest Stewardship Council (FSC) Certification
FSC is an independent organisation dedicated to protecting healthy, resilient forests. Their certification sets guidelines for environmentally appropriate, socially beneficial, and economically viable forestry.
Where possible, we choose to supply products with FSC certification. If FSC certification is not available, we request that our suppliers provide information on the traceability of raw materials to ensure there is no risk of illegal logging.
Social Compliance
High Quality Promo has dedicated resources, processes, and procedures to ensure we deliver on our social compliance commitments and that our suppliers operate within the ethical standards we expect of our business partners. Our ethical standards include:
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No forced labour
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No child labour
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No human trafficking, slavery or forced labour
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Health & safety practices and procedures
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Fair work hours, wages and benefits
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Anti-discrimination
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Freedom of association
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No harassment or abuse of employees
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Anti-bribery
Product Safety & Compliance
We ensure that all items in our range are safe and compliant with all relevant regulations in the markets where they are sold. We achieve this through proactive management of product quality and safety, including:
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Dedicated resources for product safety and compliance, responsible for overseeing our end-to-end product safety processes
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Maintaining up-to-date knowledge of safety standards, regulations, and guidelines to proactively audit and review products
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Mandatory pre-introduction risk assessments and implementation of a product safety action plan, appropriate to the nature of the product and any associated risks, which may include:
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External product safety testing by verified third parties
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Product quality testing and inspections to ensure intended function
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Appropriate packaging and labelling
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Ongoing review and maintenance
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Monitoring regulatory changes and implementing action plans to ensure continued compliance
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Business Ethics
High Quality Promo ensures ethical conduct through the implementation and communication of a business ethics policy that covers:
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Trust and credibility
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Open and honest communication
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Upholding the law
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Identification and management of conflicts of interest
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Acceptance of business courtesies
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Travel and accommodation
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Offering of business courtesies and gifts
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Confidential and proprietary information
