1. Introduction
High Quality Promo (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. What Personal Information We Collect
The types of personal information we may collect include:
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Name
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Business or company name
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Contact details (such as address, email address, and phone number)
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Payment and transaction details
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Order history and product preferences
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Website usage data (via cookies and analytics)
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Any other information you voluntarily provide to us (e.g., via web forms, email, or customer support)
3. How We Collect Your Personal Information
We collect personal information in several ways, including:
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When you make an enquiry, request a quote, or place an order through our website or by phone/email
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When you subscribe to our newsletter or marketing communications
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When you create an account with us
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When you participate in promotions, competitions, or surveys
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When you visit and interact with our website (including through cookies and tracking technologies)
4. How We Use Your Personal Information
We use your personal information to:
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Process and fulfil orders
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Communicate with you about your order, enquiries, or requests
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Send marketing and promotional material (if you have consented)
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Improve our products, services, and customer experience
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Conduct research and analysis
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Comply with legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose your personal information to:
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Third-party service providers (e.g., payment processors, delivery and logistics partners, IT and marketing support)
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Professional advisers (e.g., accountants, auditors, legal advisers)
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Government authorities and regulators where required by law
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Other parties with your consent or where required or authorised by law
We do not sell or rent your personal information to third parties.
6. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We use secure methods to store and transmit data, and we limit access to those who need it to perform their work.
If personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
7. Access and Correction
You have the right to access the personal information we hold about you and to request its correction if it is inaccurate, out of date, or incomplete. To request access or correction, please contact us using the details below. We may require you to verify your identity before we provide access.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your experience and collect information about how you use our site. You may choose to disable cookies in your browser settings; however, this may affect your ability to use certain features of our website.
9. Marketing Communications
If you have consented, we may send you marketing communications about our products, services, and promotions. You may opt out at any time by following the unsubscribe instructions in our emails or by contacting us directly.
10. Overseas Disclosure
Some of our third-party service providers may be located outside Australia. Where your information is transferred overseas, we will take reasonable steps to ensure it is protected in accordance with applicable privacy laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
High Quality Promo
Email: orders@highqualitypromo.com.au
Address: 470 St Kilda Rd St Kilda 3004
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
